Ok, so the parcel still hasn't come. Where the hell is it? We dunno. Parcel force delivered something else to Tom this morning, but not the box for me and Merv. Checked the tracking on the website, and it STILL says it's due on the 16th. That was Saturday. No update.

Now what? Anger. Merv tried to call them, and got no where. The won't answer their phone at the depot, and the general customer service is no help what-so-ever, saying they'll email the depot. I already did that on Saturday, so I dunno what good that's gonna do.
So, we're gonna borrow Tom's car and drive to Romford and throw down. If they've lost it, there will be hell. Especially after paying £136-and-some-change to get it out of customs. Chances are, it's not "lost", but one of their underpaid drivers saw it was insured for $700 and thought ..good stuff!.. and knicked it to give to their family or something. Either way, we're going to go down there and raise holy hell, not that it'll get us anywhere. But it'll be fun to threaten them with anything from police action to BBC watchdog (where they've already made an appearance: http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/reports/services/services_20060321.shtml). So, mom is going to work up some sort of itemized list, so if we do end up filing a police report we have something to go by. And I'm going to fight tooth and nail to get the customs fee back if they have in fact 'lost' it.

I'm too fucked off to write without rambling in circles. Grrr.

And I'm leaving this public, because I think it should be known.
(cross-posted lj_uk)